{"id":445,"date":"2025-04-24T09:10:55","date_gmt":"2025-04-24T09:10:55","guid":{"rendered":"https:\/\/urban-lockers.com\/faqs\/"},"modified":"2025-09-30T07:00:21","modified_gmt":"2025-09-30T07:00:21","slug":"faqs","status":"publish","type":"page","link":"https:\/\/urban-lockers.com\/en\/faqs\/","title":{"rendered":"FAQ\u2019s"},"content":{"rendered":"<section class=\"l-section wpb_row height_huge with_img\" id=\"inrMd\"><div class=\"l-section-img\" role=\"img\" data-img-width=\"1400\" data-img-height=\"462\" style=\"background-image: url(https:\/\/urban-lockers.com\/wp-content\/uploads\/2025\/05\/faq-hd.jpg);background-repeat: no-repeat;\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1 style=\"text-align: center;\">FAQ\u2019s<\/h1>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\">We answer your questions<\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\" id=\"icFq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_6 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:0.3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#dFq\" class=\"w-iconbox-link\" aria-label=\"1. General Questions\"><div class=\"w-iconbox-icon\" style=\"font-size:50px;\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"102\" src=\"https:\/\/urban-lockers.com\/wp-content\/uploads\/2025\/05\/faq-icon.png\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><h6 class=\"w-iconbox-title\"><a href=\"#dFq\" class=\"w-iconbox-link\" aria-label=\"1. General Questions\">1. General Questions<\/a><\/h6><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#rFq\" class=\"w-iconbox-link\" aria-label=\"2. Reservations\"><div class=\"w-iconbox-icon\" style=\"font-size:50px;\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"102\" src=\"https:\/\/urban-lockers.com\/wp-content\/uploads\/2025\/05\/faq-icon.png\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><h6 class=\"w-iconbox-title\"><a href=\"#rFq\" class=\"w-iconbox-link\" aria-label=\"2. Reservations\">2. Reservations<\/a><\/h6><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#nrFq\" class=\"w-iconbox-link\" aria-label=\"3. Terms of use\"><div class=\"w-iconbox-icon\" style=\"font-size:50px;\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"102\" src=\"https:\/\/urban-lockers.com\/wp-content\/uploads\/2025\/05\/faq-icon.png\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><h6 class=\"w-iconbox-title\"><a href=\"#nrFq\" class=\"w-iconbox-link\" aria-label=\"3. Terms of use\">3. Terms of use<\/a><\/h6><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#cFq\" class=\"w-iconbox-link\" aria-label=\"4. Tips\"><div class=\"w-iconbox-icon\" style=\"font-size:50px;\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"102\" src=\"https:\/\/urban-lockers.com\/wp-content\/uploads\/2025\/05\/faq-icon.png\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><h6 class=\"w-iconbox-title\"><a href=\"#cFq\" class=\"w-iconbox-link\" aria-label=\"4. Tips\">4. Tips<\/a><\/h6><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#aFq\" class=\"w-iconbox-link\" aria-label=\"5. Customer Service \"><div class=\"w-iconbox-icon\" style=\"font-size:50px;\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"102\" src=\"https:\/\/urban-lockers.com\/wp-content\/uploads\/2025\/05\/faq-icon.png\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><h6 class=\"w-iconbox-title\"><a href=\"#aFq\" class=\"w-iconbox-link\" aria-label=\"5. Customer Service \">5. Customer Service <\/a><\/h6><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center no_text icontype_img\"><a href=\"#eFq\" class=\"w-iconbox-link\" aria-label=\"6. Emergencies\"><div class=\"w-iconbox-icon\" style=\"font-size:50px;\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"102\" src=\"https:\/\/urban-lockers.com\/wp-content\/uploads\/2025\/05\/faq-icon.png\" class=\"attachment-full size-full\" alt=\"\" \/><\/div><\/a><div class=\"w-iconbox-meta\"><h6 class=\"w-iconbox-title\"><a href=\"#eFq\" class=\"w-iconbox-link\" aria-label=\"6. Emergencies\">6. Emergencies<\/a><\/h6><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row tbMd height_small\" id=\"dFq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h6>1. FAQ | General Questions<\/h6>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"x951\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x951\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">SHOULD I BOOK IN ADVANCE?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x951\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, if you want to secure a locker on the day you plan to use the service. There is also a QR code on the door of the local in case you need to make a reservation at any time.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ob37\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ob37\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">WHAT TYPE OF LOCKERS DO WE HAVE?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ob37\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>URBAN LOCKERS offers three types of lockers:<\/p>\n<ul>\n<li>S: 24 cm high x 30 cm wide x 40 cm deep. Small items such as keys, documents, TV\/air conditioning remote controls, etc. <\/li>\n<li>L: 37 cm high x 48 cm wide x 58 cm deep. 1 carry-on bag + 1 small backpack. <\/li>\n<li>XL: 47 cm high, 48 cm wide x 58 cm deep. 2 carry-on bags + 1 small backpack. <\/li>\n<li>XXL: 85 cm high x 48 cm wide x 58 cm deep. 2 large suitcases or 4 carry-on bags. <\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"vcaf\"><button class=\"w-tabs-section-header\" aria-controls=\"content-vcaf\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">WHAT CAN I PUT IN THE LOCKERS?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-vcaf\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can store as many items as will fit inside your rented locker, with the exception of prohibited items. Remember that with our lockers, you pay per locker, not per item, so you can store as many items as will fit inside your locker.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"gca0\"><button class=\"w-tabs-section-header\" aria-controls=\"content-gca0\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">HOW CAN I USE THE LUGGAGE FITTING ROOM?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-gca0\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The luggage tester is intended for people who are already in the city and want to make sure they have the right size for the amount of luggage they are carrying.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"q936\"><button class=\"w-tabs-section-header\" aria-controls=\"content-q936\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">CAN I USE THE TRAVELLER&apos;S CLOTHING FITTING ROOM?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-q936\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, of course. Urban Lockers S.L offers you the possibility to change your clothes in the fitting room we have set aside for this purpose. Please remember that we have cameras recording, so it is your responsibility to use the fitting room appropriately. Otherwise, Urban Lockers will take the appropriate legal measures.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wb39\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wb39\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">WHAT IS PROHIBITED FROM BEING PLACED IN THE LOCKERS?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wb39\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>All items whose mere possession or trafficking is illegal (such as stolen goods, drugs, pornographic materials or materials that are in any way degrading to human beings, etc.):<\/p>\n<p>\u2013 Objects whose possession requires a licence, without such licence or authorisation (such as weapons and\/or ammunition).<\/p>\n<ul>\n<li>Any type of material that is polluting or dangerous (such as flammable objects or hazardous substances).<\/li>\n<li>Animals of any kind or any other type of living being.<\/li>\n<li>Food may not be placed in lockers, except for packaged food that cannot spill, stain the lockers or produce odours of any kind.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"oc79\"><button class=\"w-tabs-section-header\" aria-controls=\"content-oc79\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">IS THE LOCAL SAFE?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-oc79\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, of course. The local are equipped with CCTV cameras and alarm systems connected to a Monitoring Centre.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wddd\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wddd\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">IS THERE ANY INSURANCE THAT COVERS MY BELONGINGS?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wddd\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In the unlikely event of an incident inside the local, we have insurance with AXA Seguros with coverage of \u20ac400 per suitcase (a police report must be filed). We recommend that you do not store items exceeding this value. This insurance does not cover the loss of money, jewellery, precious stones or metals, watches, plasma screens and, in general, technological items (LCDs, GPS navigators, mobile phones, computers, tablets), works of art, antiques, memory cards or any other medium containing data or images. If you decide to store travel documents and personal documentation (passport, driving licence, etc.), these are stored at your own risk and responsibility. Urban Lockers S.L. is not responsible if you miss your flight or train.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"hf12\"><button class=\"w-tabs-section-header\" aria-controls=\"content-hf12\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">HOW DO I KNOW IF THERE ARE LOCKERS AVAILABLE?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-hf12\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>When you start the booking process, you will see whether the size you want is available or not.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y038\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y038\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">HOW LONG IS MY RENTAL RESERVATION VALID FOR?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y038\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Lockers can be rented by the day, with a minimum of 1 day and a maximum of 30 days.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e179\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e179\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">WHEN CAN I ACCESS MY LOCKER?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e179\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Once you have received confirmation of your booking and have the access code, you will be able to access your locker on the day you have booked and you will be able to access the locker as many times as you like while your booking is valid. When your booking ends, you will no longer be able to access the local or the locker.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w2b3\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w2b3\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">HOW MUCH DOES IT COST TO RENT A LOCKER?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w2b3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The price of the lockers is as indicated on the website at the time of booking, and you can take advantage of any offers that are valid at that time. Prices include VAT and refer to the rental of a locker per calendar day (from 00:00 to 23:59).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r3eb\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r3eb\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">CAN I TAKE PHOTOS AND VIDEOS INSIDE THE LOCAL?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r3eb\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For security and confidentiality reasons, it is strictly forbidden to take photographs or videos of the local&#8217;s security mechanisms (CCTV cameras, locking systems, shop displays, etc.). Otherwise, if any suspicious behaviour is detected, the police will be notified in order to maintain the safety of all users.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"i541\"><button class=\"w-tabs-section-header\" aria-controls=\"content-i541\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">CAN I EAT INSIDE THE local?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i541\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, users are kindly requested not to eat or drink inside the local. This will ensure a clean environment for all users.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"q675\"><button class=\"w-tabs-section-header\" aria-controls=\"content-q675\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">WHAT SHOULD I DO IF MY LOCKER DOESN&apos;T OPEN?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-q675\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In the event of a malfunction, blockage, or any other type of incident when using the locker, you can send us a message to the following number: 660 62 10 20, or by email to info@urban-lockers.com.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a7b7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a7b7\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">CAN I MODIFY OR CANCEL MY RESERVATION?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a7b7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, as long as the modification or cancellation is made at least 24 hours before the start date of the service you have booked. If you decide not to show up or cancel your booking after the 24-hour period, no refund will be given.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row tbMd height_small\" id=\"rFq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h6>2. FAQ | Reservations<\/h6>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"ycb1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ycb1\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">IS THE LOCKER RESERVATION FOR 24 HOURS?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ycb1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No. All reservations start at 7 a.m. and end at 6:59 a.m. the following day. The reservation does not start when you leave your luggage in the locker. Regardless of what time you arrive, your reservation will end at 6:59 a.m. the following day.   <\/p>\n<p><strong>Example 1<\/strong><br \/>\nIf you have made a reservation at 10 a.m., you will have the locker reserved until 6:59 a.m. the following day.&gt;&gt; 21 hours of availability<\/p>\n<p><strong>Example 2<\/strong><br \/>\nIf you have made a reservation at 3 p.m., you will have the locker reserved until 6:59 a.m. the following day.&gt;&gt; 16 hours of availability<\/p>\n<p><strong>Example 3<\/strong><br \/>\nYou made a reservation several days in advance and arrive at the local at 7 a.m., so you will have the locker available until 6:59 a.m. the following day.&gt;&gt; 24 hours of availability<\/p>\n<p>The local are open 24 hours a day, 7 days a week, and you can come and go as often as you like while your booking is active.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"hf6c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-hf6c\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">DO YOU WANT TO TAKE OUT YOUR LUGGAGE BUT THE DOOR WON&apos;T OPEN?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-hf6c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Call the <strong>EMERGENCY<\/strong> number.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g0ce\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g0ce\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">DO YOU WANT TO EXTEND AN ACTIVE RESERVATION?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g0ce\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No problem. In the booking email, you will see a link that says <strong>\u2018ACCESS YOUR BOOKING\u2019<\/strong>. Here you can add more days to your booking and keep your luggage in the locker.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e238\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e238\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">DO YOU NEED A BIGGER LOCKER?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e238\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The quickest solution so that you don&#8217;t waste your time processing the change is as follows:<\/p>\n<ol>\n<li>Make another reservation with the size of locker you need.<\/li>\n<li>Then, send us an email to info@urban-lockers.com with the details of the booking you wish to cancel and we will refund your money.<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c3a3\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c3a3\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">CAN&apos;T OPEN THE DOOR TO THE LOCAL?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c3a3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ol>\n<li>Check that you have a reservation from no-reply@urban-lockers.com <em>(check your SPAM folder).<\/em><\/li>\n<li>Check the address of the local: c\/ Llan\u00e7a, 13<\/li>\n<li>We do NOT work with Bounce, RadicalStorage or Stasher. They use 24-hour supermarkets and are not licensed to carry out this activity. Furthermore, your luggage is stored in unguarded warehouses.  <\/li>\n<li>If you do have a reservation at Urban Lockers and cannot open the door, call the <strong>EMERGENCY<\/strong> number. <\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k524\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k524\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">WHEN YOU ENTER THE CODE, DO YOU GET AN ERROR MESSAGE?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k524\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ol>\n<li>Check that you have a reservation from no-reply@urban-lockers.com <em>(check your SPAM folder).<\/em><\/li>\n<li>Check the address of the local: c\/ Llan\u00e7a, 13<\/li>\n<li>We do not work with Bounce, RadicalStorage or Stasher. They use 24-hour supermarkets and are not licensed to carry out this activity. Furthermore, your luggage is stored in unguarded warehouses.  <\/li>\n<li>If you do have a reservation at Urban Lockers and cannot open your locker, call the <strong>EMERGENCY<\/strong> number. <\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c691\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c691\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">CAN I CANCEL A RESERVATION?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c691\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Reservations can only be cancelled 24 hours before the start of the reservation date. After that, they cannot be cancelled. <\/p>\n<p>Send us an email to <a href=\"mailto:info@urban-lockers.com\">info@urban-lockers.com<\/a> requesting cancellation of the reservation and we will refund your money.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"i7d9\"><button class=\"w-tabs-section-header\" aria-controls=\"content-i7d9\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">CAN I CHANGE THE DATES OF A RESERVATION?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i7d9\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Reservation dates can be changed up to 24 hours before the start of the reservation and are always subject to locker availability on the requested dates.<\/p>\n<p>Send us an email to <u><a href=\"mailto:info@urban-lockers.com\">info@urban-lockers.com<\/a> <\/u>requesting availability for changing dates.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"u965\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u965\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">Have you opened your locker and found luggage inside?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u965\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The previous user has not collected their belongings. Please close the locker and call us to request a change of locker. <\/p>\n<ol>\n<li>The quickest solution we recommend so that you don&#8217;t waste time dealing with the incident is:<\/li>\n<\/ol>\n<ul>\n<li>Make another reservation with the size of locker you need.<\/li>\n<li>Then, send us an email to <u><a href=\"mailto:info@urban-lockers.com\">info@urban-lockers.com<\/a><\/u> with the details of the booking you wish to cancel and we will refund your money.<\/li>\n<\/ul>\n<p>Call us at CUSTOMER SERVICE and we will respond as soon as possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ab0e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ab0e\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">HAVEN&apos;T YOU RECEIVED THE ACCESS CODES?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ab0e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ol>\n<li>Check your SPAM folder, sometimes emails can end up there.<\/li>\n<li>Check your SMS message tray; we have sent this second delivery method.<\/li>\n<li>If you have not received any of the above, we suggest two options:<\/li>\n<\/ol>\n<ul>\n<li>The quickest solution we recommend so you don&#8217;t waste your time is:\n<ul>\n<li>Make another reservation with the size of locker you need.<\/li>\n<li>Then, send us an email to <u><a href=\"mailto:info@urban-lockers.com\">info@urban-lockers.com<\/a><\/u> with the details of the booking you wish to cancel and we will refund your money.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Call us at CUSTOMER SERVICE \/\/ or \/\/ Send us an email to <u><a href=\"mailto:info@urban-lockers.com\">info@urban-lockers.com<\/a><\/u> stating that you have not received the code, indicate the email address you used when making the reservation, and we will respond as soon as possible. <\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row tbMd height_small\" id=\"nrFq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h6>3. FAQ | Terms of use<\/h6>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"g921\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g921\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">IS THE LOCKER RESERVATION FOR 24 HOURS?<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g921\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Be sure to close the door when you leave.<\/li>\n<li>Do not let anyone in who does not have the access code.<\/li>\n<li>Be sure to lock your locker when you remove your luggage.<\/li>\n<li>Failure to collect your luggage within the reservation period will result in a penalty. Please review our terms of use.<\/li>\n<li>For your safety and that of other customers, please do not remain on the local longer than necessary.<\/li>\n<li>For your safety, if you see an open locker, close it and do not use it. Only use the locker that has been assigned to you. Otherwise, you will not be able to access your luggage.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row tbMd height_small\" id=\"cFq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h6>4. FAQ | Tips<\/h6>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"j4d7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j4d7\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">useful information that you may find helpful<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j4d7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Police, Ambulance, Fire Brigade Telephone Number: 112<\/li>\n<li>Taxi telephone number: <u><a href=\"https:\/\/radiotaxi033.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/radiotaxi033.com\/<\/a><\/u> &#8211; 933033033<\/li>\n<li>AeroBus: <u><a href=\"https:\/\/aerobusbarcelona.es\/viaje\/lineas-horarios-e-informacion-en-tiempo-real\/\" target=\"_blank\" rel=\"noopener\">https:\/\/aerobusbarcelona.es\/viaje\/lineas-horarios-e-informacion-en-tiempo-real\/<\/a><\/u><\/li>\n<li>Information about the Sagrada Familia: <u><a href=\"https:\/\/sagradafamilia.org\/es\/tickets\" target=\"_blank\" rel=\"noopener\">https:\/\/sagradafamilia.org\/es\/tickets<\/a><\/u><\/li>\n<li>Information about Casa Batll\u00f3: <u><a href=\"https:\/\/www.casabatllo.es\/venta-entradas\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.casabatllo.es\/venta-entradas\/<\/a><\/u><\/li>\n<li>Tourist Bus Information: <u><a href=\"https:\/\/www.barcelonabusturistic.cat\/es\" target=\"_blank\" rel=\"noopener\">https:\/\/www.barcelonabusturistic.cat\/es<\/a><\/u><\/li>\n<li>Information about Castell de Montjuic: <u><a href=\"https:\/\/ajuntament.barcelona.cat\/castelldemontjuic\/es\" target=\"_blank\" rel=\"noopener\">https:\/\/ajuntament.barcelona.cat\/castelldemontjuic\/es<\/a><\/u><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row tbMd height_small\" id=\"aFq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h6>5. Customer Service<\/h6>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"rb98\"><button class=\"w-tabs-section-header\" aria-controls=\"content-rb98\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">Customer service hours<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-rb98\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Monday to Friday: 8:00 a.m. to 8:00 p.m. +34660621020<\/li>\n<li>Saturdays and Sundays: send us an email to i<u><a href=\"mailto:info@urban-lockers.com\">nfo@urban-lockers.com<\/a><\/u> with your comments and we will respond as soon as possible.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_8cceadb7 tbMd height_small\" id=\"eFq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h6>6. FAQ | Emergencies<\/h6>\n<\/div><\/div><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"kc66\"><button class=\"w-tabs-section-header\" aria-controls=\"content-kc66\" aria-expanded=\"false\"><p class=\"w-tabs-section-title\">number for emergencies ONLY<\/p><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-kc66\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The number we provide is for emergencies ONLY.<\/p>\n<p><strong><u>WHAT IS CONSIDERED AN EMERGENCY?<\/u><\/strong><\/p>\n<ul>\n<li>The locker door won&#8217;t open and you can&#8217;t get your luggage out.<\/li>\n<li>The door to the local won&#8217;t open because there&#8217;s no electricity. (to check this, see if there are any lights on inside the local)<\/li>\n<\/ul>\n<p>Please only call or send a WhatsApp message in case of emergency. Thank you. <strong>+34660621020<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"FAQ\u2019s We answer your questions 1. General Questions2. Reservations3. Terms of use4. Tips5. Customer Service 6. Emergencies1. FAQ | General Questions SHOULD I BOOK IN ADVANCE?Yes, if you want to secure a locker on the day you plan to use the service. There is also a QR code on the door of the local in...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-445","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/urban-lockers.com\/en\/wp-json\/wp\/v2\/pages\/445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/urban-lockers.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/urban-lockers.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/urban-lockers.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/urban-lockers.com\/en\/wp-json\/wp\/v2\/comments?post=445"}],"version-history":[{"count":3,"href":"https:\/\/urban-lockers.com\/en\/wp-json\/wp\/v2\/pages\/445\/revisions"}],"predecessor-version":[{"id":608,"href":"https:\/\/urban-lockers.com\/en\/wp-json\/wp\/v2\/pages\/445\/revisions\/608"}],"wp:attachment":[{"href":"https:\/\/urban-lockers.com\/en\/wp-json\/wp\/v2\/media?parent=445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}